Shipping & Returns

Returns Policy Online Store

Any unused items may be returned to us for exchange or refund within 14 days of receipt (online store only). All items must be returned in their original packaging with original tags still attached. Vertical Drop is not responsible for return shipping charges. 



Please follow the steps below for faster exchange or refund and keep in mind it may take up to 5 days after receipt of product for your exchange or refund to be processed.

  1. Include a copy of your receipt or invoice.
  2. Include a name and contact number to reach you.
  3. We can only accept return items that are in new and unused condition.
  4. All items must be returned in their original packaging.
  5. Items must be returned with all of the original tags still attached
  6. Indicate your preference of refund or exchange. If exchanging, please verify on the website that the item is shown as in stock then let us know what size and/or color you would like.


Mail your package to:

Vertical Drop
110. S. 2nd Street
Suite J
Loveland, Ohio 45140


For questions concerning returns, you may contact us at or call